Description

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This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, gang members, thieves, Internet hogs, and others who can disrupt the safe library environment.

About the Author

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Since 2000, Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can use immediately in the library workspace with all types of patrons. He is a frequent keynote speaker at regional and national library conferences, covering safety and security topics. Each month, he creates webinars, blogs, and podcasts for Library 2.0, a training and information site for over 65,000 library professionals. Steve has written or been interviewed for several national and international library publications.Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat management.In 1994, Steve co-wrote Ticking Bombs, one of the first business books on workplace violence prevention. It was featured on "The Oprah Winfrey Show."