Description

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This report outlines the technical components through which library end users gain access to electronic materials through the discovery system environment and describes the common points of failure within them. The report also discusses the troubleshooting techniques and tools through which access issues are identified and diagnosed. The report closes with a discussion on new technological developments in library discovery and access, highlighting the new opportunities for access failure, as well as the initiatives aimed at mitigating these issues.

About the Author

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Ashley Zmau has more than ten years of academic library experience and is coauthor of Electronic Resources Librarianship: A Practical Guide for Librarians (Rowman & Littlefield, 2018). She is the serials cataloger for the Dallas County Community College District and was previously the electronic resources librarian at the University of Texas at Arlington and the electronic resources management librarian at Southern Methodist University.

Holly Talbott has more than six years of experience with electronic resources and is coauthor of Electronic Resources Librarianship: A Practical Guide for Librarians (Rowman & Littlefield, 2018). She is the electronic resources librarian at Kent State University and was previously the electronic resources and licensing librarian at the University of Arizona Libraries and the electronic resources librarian at Lasell College.